Shipping policy

Thank you for shopping with [Your Store Name]. We are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation and a shipping confirmation email once your order has been dispatched.

2. Shipping Time

Estimated delivery times:

  • Local Orders: 3–7 business days
  • International Orders: 7–20 business days (depending on destination)

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and the selected shipping method.

We may also offer:

  • Free shipping on selected products or promotional campaigns.
  • Discounted shipping rates during special offers.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS (where applicable), allowing you to track your shipment.

5. Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address.

If an incorrect address is provided:

  • Please contact us immediately.
  • If the order has already been shipped, we cannot guarantee address changes or refunds.

6. Delayed or Lost Shipments

While we work with reliable shipping partners, unexpected delays may occur.

If your order is significantly delayed or appears lost, please contact our customer support team. We will assist you in resolving the issue as quickly as possible.

7. Damaged Packages

If your order arrives damaged:

  • Take clear photos of the package and product.
  • Contact us within 48 hours of receiving your order.
  • We will review the case and provide an appropriate solution, including a replacement or refund where applicable.

8. Customs & Import Duties (International Orders)

International customers are responsible for any customs duties, taxes, or import fees imposed by their country's customs authorities.